1. Programme Overview

The PrimePropel® Rewards Programme allows customers to earn discount codes or free product rewards in exchange for submitting genuine video feedback about their product experience. This programme is voluntary. Participation does not affect the customer’s statutory rights.

2. Eligibility

Open to UK residents aged 18 and over who have purchased a genuine PrimePropel® product. One reward per customer per product per 90-day period. Employees of PrimePropel® and their immediate families are not eligible.

3. Video Submission Requirements

Videos must reflect the customer’s genuine personal experience. Submissions that are fabricated, misleading, defamatory or inappropriate will not qualify for reward and may be reported. Minimum video length: 30 seconds.

4. Reward Tiers and Values

5. Discount Code Terms

• Codes are single-use only.
• Codes are valid for the period stated in the reward email.
• Codes cannot be exchanged for cash.
• Codes cannot be combined with other promotions unless stated otherwise.
• Codes are non-transferable and assigned to the submitting customer only.

6. Content Rights

By selecting a sharing permission option during submission, the customer grants PrimePropel® a non-exclusive licence to use their submitted content for the purposes stated in their permission selection. PrimePropel® will not use content beyond the permission level selected. The customer retains full ownership of their original content.

7. Privacy

Personal data submitted through this form is processed in accordance with the PrimePropel® Privacy Policy. Data is used solely to administer the rewards programme and, where opted in, for marketing communications. Data will not be sold or transferred to third parties.

8. Review Timeline

PrimePropel® aims to review all submissions within 48 hours. This is a target, not a guarantee. High submission volumes may extend review time. Customers will be notified of any significant delays.

9. Right to Decline

PrimePropel® reserves the right to decline any submission that does not meet the programme requirements. Reasons will not always be provided. This decision is final.

10. Changes to the Programme

PrimePropel® may update these terms at any time. Changes will be published on this page with an updated date. Submissions made before a change remain governed by the terms in effect at the time of submission.

11. Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.